Last Updated:16 Feb 2025

GrowOnBot provides customer engagement and marketing automation services that rely on third-party providers such as Interakt (for WhatsApp & RCS) and Fast2SMS (for SMS services).

All payments made to GrowOnBot are final and non-refundable, except where explicitly stated. Users are advised to carefully review the refund policies of our third-party service providers before making any purchases.

1. Non-Refundable Services

The following services are strictly non-refundable, as they are governed by Interakt & Fast2SMS policies:

1.1. WhatsApp Business API & RCS Messaging (Powered by Interakt)

  • All subscription fees, usage charges, and wallet recharges are non-refundable.
  • No refunds will be provided for any unused balance in your wallet.
  • If a user fails to comply with WhatsApp’s policies, resulting in account suspension or bans, no refund will be issued.
  • Meta’s Cloud API infrastructure does not offer data localization, and GrowOnBot is not liable for policy changes affecting refunds.

📌 Users must review Interakt’s refund policy before making any payments:

🔗 Interakt Terms & Conditions

1.2. SMS Services (Powered by Fast2SMS)

  • No refunds for failed SMS deliveries, wallet balance, or blocked accounts.
  • Once an SMS is sent, credits cannot be reversed or refunded.
  • If TRAI/DLT regulations result in message blocking, no refunds will be provided.
  • If a user account is terminated due to spam, abusive messages, or regulatory violations, no refund will be issued.

📌 Users must review Fast2SMS’s refund policy before making any payments:

🔗 Fast2SMS Terms & Conditions

2. Limited Refund Eligibility (Billing Errors Only)

Refunds will only be considered in the following cases:

  • Duplicate Payments: If a user is accidentally charged twice for the same service.
  • Billing Errors: If an incorrect amount is deducted due to a system issue on GrowOnBot’s end.
  • Service Activation Failure: If the user pays but does not receive access due to a technical error.

Note: If the issue is caused by Interakt or Fast2SMS, users must raise a dispute directly with them, as per their refund policies.

3. Refund Request Process

To request a refund, users must:

  1. Submit a refund request via email to [email protected] within 7 days of the transaction.
  2. Provide transaction details, including payment confirmation, reason for refund, and any relevant screenshots.
  3. If approved, refunds will be processed within 10-15 business days via the original payment method.

Refund requests for third-party services (Interakt/Fast2SMS) must be handled via us.

4. Chargebacks & Fraud Prevention

  • Unauthorized chargebacks or payment disputes will result in immediate account suspension.
  • If a chargeback is fraudulently initiated, GrowOnBot reserves the right to permanently terminate the account and take legal action if necessary.

5. Contact Information

📧 For refund inquiries: [email protected]

📌 For third-party refunds, refer to:

🔗 Interakt Terms

🔗 Fast2SMS Terms